Innovations and Best Practice Award from CHA

All Hallows Healthcare Trust is delighted to have been chosen to receive an Innovations and Best Practice Award from the Community Hospitals Association. Barbara Moore, panel member of Community Hospitals Association told the, Chief Executive officer of the Trust and Neil Santy, Strategy and Business Development Manager that “the standard of submissions was very high and you have shown excellence”.

The Trust provides a seamless service of integrated health and social care for the local population and is constantly evolving and developing existing services and introducing new ones to help improve the health and well-being of people living in Great Yarmouth and Waveney, South Norfolk and North Suffolk.

A few years ago an inspired manager from All Hallows Healthcare Trust had a chat about what happens to patients, particularly the frail or elderly, when they go home after a spell in a hospital bed, looking at not just the clinical aspects of care but the social side as well.

In 2009 it started its 24/7 Homecare Service to support clients and carers in their own homes. It not only aids those discharged from hospital, it also provides assistance to those who might otherwise need to be admitted to hospital, maximising independent living and delaying premature admission. Working with social care commissioners, All Hallows offers packages of care that provide, dressing, bathing, day and night sitting, cleaning, meal preparation, meals on wheels prepared and cooked either at the Hospital or Nursing Home in Bungay, laundry/ironing and a befriending service, all delivered with the abiding principles of dignity, self-respect, independence and privacy. The team also provides Continuing Healthcare. The Trust also has a range of Daycare services allowing clients to meet different people and get involved in additional activities and days out.

The team also recognised that there were too many people dying in an inappropriate hospital environment and in April 2012 another new service was launched. The Trust announced that they were working in partnership with St Elizabeth Hospice, another charity based in Suffolk to provide hospice facilities including inpatient beds. Since then All Hallows and St Elizabeth Hospice have seen 60 patients from Great Yarmouth and Waveney admitted to the Hospice beds, and the new weekly palliative day care service, run at the Day Centre situated in the grounds behind All Hallows Hospital in Ditchingham provides vital ongoing support to the local community.

In January 2012 All Hallows Homecare had 6 clients living in the Lowestoft area, by October 2012 the number had increased to 27 (without advertising) and in April 2013 Homecare opened an office in Lowestoft. They now have 44 clients in Lowestoft which include; Suffolk funded care, befriending, domestic, continuing care and private care.
All care assistants, those working in the hospital, nursing home, daycare and out in the community in homecare are all trained to a high level. Training includes mental health awareness and dementia, dignity, palliative / end of life care. Because the staff are trained in many different areas and have a lead nurse they are experienced in dealing with individualised packages of care, especially those under continuing healthcare and end of life.

There are extremely few – if any – parts of the country where such an integrated service as that provided from All Hallows is available. The availability of services ranging from support at home, Day Care, Respite Care, Nursing Home Care, Hospital Rehabilitation and through to end-of-life Hospice Care, is what many communities wish to have, but they do not have the benefit of a foundation like the All Hallows Healthcare Trust to provide it.

For the future, it hopes to move down the pathway of dementia as the number of people affected by dementia is expected to double by 2040.